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  Let the Web Guide
  Your Team to Success

The Internet has created a new set of challenges for your sales department. The opportunities go far beyond simply taking orders on a company Web site. Train your staff in the nuances of the electronic age and you'll strengthen and extend your reach. 

Here are seven strategies to get the most out of the Web and e-mail:

  • Narrow your prospects. Use the Internet to search for information about potential customers. If they have Web sites, you can find out what they sell and the names of top executives. You may also discover articles or press releases about the companies and their latest developments. With this information, you can decide whether to pursue the prospects and how to approach them.

  • Target the top.  Studies show that decision-makers often read their own electronic messages. This lets you bypass the "gatekeepers" who answer phones and open mail. But first impressions still count. Make sure the subject line of your message is intriguing and informative - and spell-check before hitting the send button.

    Consider Hitching
    Your Wagon to Other Web Sites

        If your Web site is ranked so low in search engines that it gets overlooked, there might be a way you can boost your ranking.
         It involves link exchanges or link backs. You add another company's link to your Web site, and they, in turn, put your link on theirs. 
         Try to find businesses that sell products that are complementary to yours, and offer to trade text links or ads. Even though linking doesn't actually create a connection to another business, in the minds of the public you are making a recommendation, so look for a company that you admire, a company that you would mind being associated with.
         Obviously you need to be discriminating in your choice of Web sites to link to. Avoid free-for-all link pages, banners, or link farms, and stick with quality businesses. The last thing you want is to tarnish your reputation based on an association with an unscrupulous Web site.

  • Use time more efficiently. The Internet frees you from the constraints of core business hours. You can make contacts whenever you want, which cuts the time you spend making phone calls. On the other end, prospects can read e-mail at their convenience so they may be more receptive to your message because they didn't have to interrupt projects or meetings. 

  • Accelerate follow-ups. You can e-mail critical information to potential customers while your sales pitch is still fresh in their minds. Prospects can instantly ask questions via a reply message. Don't forget to include a hyperlink to your Web site so they can read more about your products and services.

  • Expand your reach. The Internet lets you reach many people at the same time. If you have a new product that you want to show 100 prospects, e-mail information to all of them and plan follow-up visits to those who show the most interest. Your new product quickly turns into sales dollars and you drastically reduce travel time.

  • Get visual. Salespeople always rely on visuals to make an impact and the Internet makes it easy. You can electronically send PowerPoint presentations and videos to prospects. Then, chat with them while they view the presentations. This lets both parties immediately ask and answer pertinent questions.

  • Create a sales site. Set up a Web site exclusively for sales. Include visuals, pricing, testimonials, explanations of why your products or services are unique, and any other critical information. Schedule appointments - either electronically or by phone - and walk prospects through the site. Of course, don't forget to ask questions that focus on their needs.

  • Alone, each of these tactics helps boost revenue. Combined, your company can develop a potent, comprehensive strategy that transforms your sales department into a powerful, more productive force.


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    Our firm provides the information in this e-newsletter for general guidance only, and does not constitute the provision of legal advice, tax advice, accounting services, investment advice, or professional consulting of any kind. The information provided herein should not be used as a substitute for consultation with professional tax, accounting, legal, or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation. Tax articles in this e-newsletter are not intended to be used, and cannot be used by any taxpayer, for the purpose of avoiding accuracy-related penalties that may be imposed on the taxpayer. The information is provided "as is," with no assurance or guarantee of completeness, accuracy, or timeliness of the information, and without warranty of any kind, express or implied, including but not limited to warranties of performance, merchantability, and fitness for a particular purpose.