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Hi, Susanne. Here are your Articles for August 25, 2009.
How to Implement a System of Partner Accountability

Based on my experience with accounting and other professional services firms, I have found the following to be the five most common errors that firms make when trying to create a culture of accountability.



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Identifying and Developing Needs

Identifying and developing needs is the most essential step in selling because in it you:
·           Create dialogue to uncover your customer's perceived needs.
·           May uncover needs the customer or prospect was not aware of.
·           Get the customer to acknowledge the importance of the need(s) you identify.
·           Establish the implications of not meeting the needs.
 


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Fall Partner Retreats That Produce Results

CPA firms tend to treat retreats as onetime events. It's usually in the fall when one of the partners asks, "Isn't time for us to hold our annual retreat"?

 

Retreats really should be an integral part of managing the firm throughout the course of the year, not just for those few days. Many firms actually use retreats to avoid discussing critical firm issues. Here are my top four reasons for firm leaders not to hold retreats:

 



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Transforming Your Accounting Firm into a Real Business

What do the following scenarios have in common?

 

  • The CEO and CMO of a regional firm began providing partners with new measurement tools and processes to help them correlate their marketing decisions with the firm's strategic plans. They also incorporated their key metrics with the firm's accounting department, so that their metrics had financial credibility.
  • A global professional and financial services firm built and implemented new marketing and business development connections that improved optimal value delivery for clients. The program also served to simultaneously grow individuals' professional competencies.
  • The new Chief Sales Officer of a regional professional firm developed new marketing and business development integration tools that accelerated the process in which practitioners connected marketing to selling and selling to client service. These frameworks and new cultural norms are driving strong revenue gains, even in a difficult economy.

·         The CMO and CFO of a global public professional service firm teamed up to dramatically improve the cost effectiveness of the company's marketing expenditures. 



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Labor Day

Relax and Enjoy Labor Day . . .

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