Sent: Saturday, December 12, 2009 8:57 AM
To: Frank J. Hoder; Stephanie Cretekos; John W. Hoder
Cc: Kristen Welch
Subject: RE: COBRA & Benefit Concepts
John, Jay, & Stephanie,
I want to share Dave's feedback on Kristin and your team as a whole. I agree with his feedback.
Our shared culture of customer service has been a key component of our long term relationship.
Thank you,
Patrick
Patrick Carson
Director, Health & Welfare
Sodexo Employee Benefits
Sent: Saturday, December 12, 2009 8:46 AM
To: Carson, Pat; Holland, Tammy
Cc: Kristen Welch
Subject: COBRA & Benefit Concepts
I just wanted to drop a note to Patrick and Tammy:
Benefit Concepts has been very professional and cooperative as I try to manage this transition of COBRA eligibility for Lawson employees.
I just called Benefit Concepts Saturday morning at 8:30 am, expecting to leave a message, and Kristen Welch answered the phone. We talked through some communications on our COBRA files, and she was very helpful---and on Saturday morning when their office is normally closed!
I thought this was noteworthy......................dave
David M. Simpson, CEBS
Senior Manager, Benefits
Allentown Service Center
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